FAQ
Q: What is your return policy?
A: Items can be returned for store credit or a full refund within the allowed timeframe. Customer is responsible for return shipping. Full refund is only available if the item arrives back to us within 14 days. We check each item personally before shipping it to our customers, any damage must be proven within 2 days of receiving the items.
Q: Can you re-order any sold out items?
A: You can contact us if there is an item that you are interested in pre-ordering if it has sold out. We are a small business boutique and stock is limited. We will check on the item availability and let you know if you can pre-order.
Q: What form of payment do you accept?
A: We accept all major credit cards.
Q: Do you have a store location?
A: We are strictly an online boutique. We do make in home visits within the NYC area by appointment. Please contact us at blb@babylunaboutique.com to reserve a date.
Q: Are you an authorized retailer?
A: We are an authorized retailer for brands such as 7 For All Mankind, Isobella & Chloe, Petit Lem, Dino Bebe, Peppercorn Kids, Aden + Anais, De Salitto, ValMax, Alivia Simone, Baby Sara, Hannah Banana, Baby’s In Bloom, Girandola, Itzy Ritzy, Made By Humans and Swaddle Designs. Other items are no specific brand or resale of past season brands.
Q: How do I place an order?
A: Orders are placed by checking out from your shopping cart. You can create an account for easier future checkout or place a one-time order through guest checkout.
Q: How long does it take to receive my order?
A: All orders are shipped the next day after payment is received. Orders are shipped via USPS Priority Mail and takes 1-3 business days. Any expedited shipping inquiries please contact us for rates.
Q: Do you ship internationally?
A: We can ship internationally. Please contact us for rates on a specific location.
Q: How can I check the status of my order?
A: We will send an email with a tracking number so you can easily track your package progress.
Q: How do I contact you?
A: We have a contact us section on the bottom of our home page. You can also call us at 718-209-0183 or you can send us an email and we will respond within 24-48 hours. Our direct email is blb@babylunaboutique.com.
Q: Do you offer gift cards?
A: Yes, if you would like to purchase a gift card you may contact us with the details.
Q: Do you have sales?
A: We offer sales several times a year on select items. Please follow us on Facebook for the updated promo codes.
Q: Sales Tax?
A: New York State residents will be charged the appropriate sales tax.
Q: How do I order from the custom designs?
A: All custom design inquiries must be emailed to us with specific instructions on all custom items. A quote will be sent for your approval and a separate PayPal invoice will be sent for the items.
Q: What if I don’t have a PayPal account?
A: You do not need to have a PayPal account in order to checkout. You can checkout with a credit card through PayPal.