We always want you to be pleased with your purchase. If for any reason things aren’t working out simply follow our easy return process below or contact us at Returns@babylunaboutique.com
We want you to be happy with your purchases, so we gladly accept returns postmarked back to our store within 14 days of arrival to you. Regular priced merchandise is returnable for a full refund, items returned after 14 days will be returned for store credit only. All items are final sale after 14 days of the order date. Sale items are returnable for store credit or exchange only, this includes items that are purchased with a promotional coupon . Orders with free shipping are eligible for a full refund within return the 14 days policy, however the shipping charge will be deducted from the refund. Returns of $200 or more will be charged a 25% restocking fee.
Shipping and handling fees are not refundable. All returned items must be in their original condition and packaging. All items must have tags attached. If any returns are damaged upon arrival to us then we will not process a refund or store credit. Items returned with animal hair, odors of laundry supplies, perfume or otherwise will not be accepted and will be returned to you at your expense. Please include your original receipt when exchanging or returning merchandise. All items are considered final sale 14 days of the order date and are not eligible for returns or exchanges.
Please call or email before sending items for exchange or return. For exchanges it is best to let us know as soon as possible so we can ensure we have your selections and can pull those items pending the arrival of your exchange items. We will notify you upon arrival of your exchange so you know your new items have shipped.
Please contact us for return address.